Header

Opening Times

Monday to Friday: 8.00am - 6.30pm

Extended Hours - Bracknell & Ascot Extended Hours

Tuesday and Wednesday - Booked Appointments ONLY
7.30am - 8.00am and 6.30pm - 7.30pm


TwittericonFacebookicon

Patient Survey 2012 / 2013 Results

The results are shown below.

Total responses: 268

1How good was the last GP you saw at each of the following? (If you haven't seen a GP in your practice in the last 3 months, please go to Q3)
1 a)Giving you enough time?
     Very good129
 53%
     Good85
 35%
     Fair17
 7%
     Poor6
 2%
     Very poor20%
     Does not apply 00%
1 b)Listening to you?
     Very good127
 53%
     Good73
 30%
     Fair22
 9%
     Poor9
 3%
     Very poor6
 2%
     Does not apply 10%
1 c)Explaining tests and treatments?
     Very good108
 45%
     Good83
 34%
     Fair28
 11%
     Poor6
 2%
     Very poor6
 2%
     Does not apply 7
 2%
1 d)Involving you in decisions about your care?
     Very good89
 37%
     Good88
 37%
     Fair26
 10%
     Poor7
 2%
     Very poor6
 2%
     Does not apply 21
 8%
1 e)Treating you with care and concern?
     Very good122
 51%
     Good82
 34%
     Fair21
 8%
     Poor6
 2%
     Very poor7
 2%
     Does not apply 00%
1 f)Providing you with confidence and trust in them?
     Very good118
 49%
     Good74
 31%
     Fair25
 10%
     Poor11
 4%
     Very poor8
 3%
     Does not apply 10%
2If you know the name of the GP you saw, please write it here
 [text response - use View Comments]
3How good was the last Nurse you saw at each of the following? (If you haven't seen a Nurse in your practice in the last 3 months, please go to Q5)
3 a)Giving you enough time?
     Very good102
 55%
     Good62
 33%
     Fair10
 5%
     Poor3
 1%
     Very poor2
 1%
     Does not apply 4
 2%
3 b)Listening to you?
     Very good93
 50%
     Good72
 39%
     Fair8
 4%
     Poor10%
     Very poor4
 2%
     Does not apply 5
 2%
3 c)Explaining tests and treatments?
     Very good86
 46%
     Good64
 34%
     Fair12
 6%
     Poor2
 1%
     Very poor4
 2%
     Does not apply 15
 8%
3 d)Involving you in decisions about your care?
     Very good68
 37%
     Good63
 34%
     Fair10
 5%
     Poor5
 2%
     Very poor3
 1%
     Does not apply 33
 18%
3 e)Treating you with care and concern?
     Very good96
 52%
     Good67
 36%
     Fair9
 4%
     Poor3
 1%
     Very poor3
 1%
     Does not apply 5
 2%
3 f)Providing you with confidence and trust in them?
     Very good94
 51%
     Good62
 34%
     Fair13
 7%
     Poor3
 1%
     Very poor5
 2%
     Does not apply 5
 2%
4If you know the name of the Nurse you saw, please write it here
 [text response - use View Comments]
5About care from your Doctors and Nurses
Thinking about the care you get from your Doctors and Nurses overall, how well does the practice help you...
5 a)Understand your health problems?
     Very good96
 42%
     Good94
 41%
     Fair24
 10%
     Poor5
 2%
     Very poor7
 3%
     Does not apply 20%
5 b)Cope with your health problems?
     Very good85
 37%
     Good98
 43%
     Fair25
 11%
     Poor7
 3%
     Very poor8
 3%
     Does not apply 4
 1%
5 c)Keep yourself healthy?
     Very good58
 26%
     Good113
 51%
     Fair27
 12%
     Poor7
 3%
     Very poor5
 2%
     Does not apply 11
 4%
6Overall, how would you describe your experience of your GP Surgery?
     Very good89
 38%
     Good95
 41%
     Fair28
 12%
     Poor5
 2%
     Very poor11
 4%
     Does not apply 10%
7How would you describe your GP Surgery to somone who has just moved to your local area?
     Very good98
 39%
     Good101
 41%
     Fair31
 12%
     Poor8
 3%
     Very poor7
 2%
     Does not apply 10%
8About Receptionists and Appointments
Is there a particular GP you usually prefer to see or speak to you?
     Yes175
 68%
     No 79
 31%
9How often do you see or speak to the GP you prefer?
     Always or almost always71
 28%
     A lot of the time52
 21%
     Some of the time91
 37%
     Never or almost never19
 7%
     Not tried at this Practice before 12
 4%
10Are you happy with your GP surgery opening times?
     Yes219
 85%
     No19
 7%
     Don't know 18
 7%
11How helpful do you find the receptionists at your GP practice?
     Very172
 67%
     Fairly66
 25%
     Not very8
 3%
     Not at all10
 3%
     Don't know 00%
12How easy is it to get through to someone at your GP practice on the phone?
     Very50
 19%
     Fairly127
 50%
     Not very55
 21%
     Not at all16
 6%
     Don't know10%
     Haven't tried 4
 1%
13How easy is it to speak to a Doctor or Nurse on the phone at your GP practice?
     Very83
 31%
     Fairly113
 42%
     Not very23
 8%
     Not at all3
 1%
     Don't know5
 1%
     Haven't tried 38
 14%
14If you need to see a GP urgently, can you normally get seen on the same day?
     Yes124
 48%
     No82
 31%
     Dont' know / never needed to 51
 19%
15How important is it to you to be able to book appointments ahead of time in your practice?
     Important241
 93%
     Not important 18
 6%
16How easy is it to book ahead in your practice?
     Very39
 14%
     Fairly120
 45%
     Not very72
 27%
     Not at all24
 9%
     Don't know3
 1%
     Haven't tried 5
 1%
17How do you normally book your appointments at your Practice?
     In person121
 45%
     By phone206
 76%
     Online20%
     Doesn't apply 20%
18Which of the following methods would you prefer to use to book appointments at your practice?
     In person124
 46%
     By phone187
 69%
     Online85
 31%
     Doesn't apply 10%
19Thinking of times when you want to see a particular Doctor - how quickly do you usually get seen?
     Same day or next day59
 22%
     2-4 days108
 41%
     5 days or more55
 21%
     I don't usually need to be seen quickly20
 7%
     Don't know, never tried 18
 6%
20Thinking of times when you want to see a particular Doctor, how do you rate this?
     Excellent29
 11%
     Very good64
 24%
     Good71
 27%
     Fair46
 17%
     Poor24
 9%
     Very poor7
 2%
     Does not apply 18
 6%
21Thinking of times when you are willing to see any Doctor, how quickly do you usually get seen?
     Same day or next day146
 55%
     2-4 days79
 30%
     5 days or more9
 3%
     I don't usually need to be seen quickly11
 4%
     Dont' know, never tried 16
 6%
22Thinking of times when you are willing to see any Doctor, how do you rate this?
     Excellent25
 9%
     Very good76
 29%
     Good84
 32%
     Fair41
 16%
     Poor8
 3%
     very poor20%
     Does not apply 20
 7%
23Thinking of your most recent consultation with a Doctor or nurse, how long did you wait for your consultation to start?
     Less than 5 minutes26
 10%
     5-10 minutes51
 20%
     11-20 minutes75
 29%
     21-30 minutes42
 16%
     More than 30 minutes55
 21%
     There was no set time for my consultation 5
 1%
24Thinking of your most recent consultation with a Doctor or Nurse, how do you rate this?
     Excellent78
 30%
     Very good69
 26%
     Good54
 20%
     Fair40
 15%
     Por11
 4%
     Very poor5
 1%
     Does not apply 20%
25It will help us to understand your answers if you could tell us a little about yourself
Are you?
     Male88
 33%
     Female 171
 66%
26How old are you?
     Under 163
 1%
     16-4487
 33%
     45-6486
 33%
     65-7454
 20%
     75 or over 28
 10%
27Do you have any long-standing health conditions?
     Yes145
 56%
     No93
 36%
     Don't know, can't say 19
 7%
28What is your ethnic group?
     White238
 92%
     Black or Black British5
 1%
     Asian or Asian British8
 3%
     Mixed20%
     Chinese10%
     Other ethnic group 3
 1%
29Which of the following best describes you?
     Employed119
 45%
     Unemployed11
 4%
     In full time education20%
     Retired91
 35%
     Unable to work due to long term sickness16
 6%
     Looking after your home / family10
 3%
     Other10
 3%

Download PDF