Header

Opening Times

Monday to Friday: 8.00am - 6.30pm

Extended Hours - Bracknell & Ascot Extended Hours

Tuesday and Wednesday - Booked Appointments ONLY
7.30am - 8.00am and 6.30pm - 7.30pm


TwittericonFacebookicon

Patient Survey 2014 - Results

The results so far are shown below.

Total responses: 292

1How good was the last GP you saw at each of the following:
(If you haven't seen a GP in your practice in the last 3 months please go to question 5)
If you know the name of the GP you saw please write it here:
 [text response - use View Comments]
1 a)Giving you enough time:
     Very good202
 71%
     Good61
 21%
     Fair15
 5%
     Poor20%
     Very poor20%
     Does not apply 00%
1 b)Listening to you:
     Very good215
 76%
     Good48
 17%
     Fair11
 3%
     Poor3
 1%
     Very poor5
 1%
     Does not apply 00%
1 c)Explaining tests and treatments:
     Very good189
 67%
     Good68
 24%
     Fair11
 3%
     Poor10%
     Very poor4
 1%
     Does not apply 8
 2%
1 d)Involving you in decisions about your care:
     Very good176
 62%
     Good75
 26%
     Fair16
 5%
     Poor20%
     Very poor4
 1%
     Does not apply 8
 2%
1 e)Treating you with care and concern:
     Very good211
 75%
     Good57
 20%
     Fair7
 2%
     Poor5
 1%
     Very poor10%
     Does not apply 00%
1 f)Providing you with confidence about this doctor's ability to provide care:
     Very good203
 71%
     Good58
 20%
     Fair11
 3%
     Poor20%
     Very poor6
 2%
     Does not apply 20%
1 g)Providing or arranging treatment for you:
     Very good197
 69%
     Good52
 18%
     Fair15
 5%
     Poor4
 1%
     Very poor3
 1%
     Does not apply 11
 3%
1 h)Please add any further comments about this doctor:
 [text response - use View Comments]
2How good was the nurse you saw at each of the following:
(If you haven't seen a nurese in the last 3 months please go to question 11)
If you know the name of the nurse you saw please write it here:
 [text response - use View Comments]
2 a)Giving you enough time:
     Very good118
 68%
     Good49
 28%
     Fair4
 2%
     Poor00%
     Very poor10%
     Does not apply 10%
2 b)Listening to you:
     Very good113
 65%
     Good46
 26%
     Fair7
 4%
     Poor00%
     Very poor2
 1%
     Does not apply 4
 2%
2 c)Explaining tests and treatments:
     Very good99
 57%
     Good51
 29%
     Fair8
 4%
     Poor2
 1%
     Very poor10%
     Does not apply 10
 5%
2 d)Involving you in decisions about your care:
     Very good78
 45%
     Good44
 25%
     Fair12
 6%
     Poor00%
     Very poor10%
     Does not apply 37
 21%
2 e)Treating you with care and concern:
     Very good116
 67%
     Good45
 26%
     Fair6
 3%
     Poor00%
     Very poor10%
     Does not apply 4
 2%
2 f)Providing you with confidence about this doctor's ability to provide care:
     Very good109
 63%
     Good44
 25%
     Fair9
 5%
     Poor00%
     Very poor10%
     Does not apply 9
 5%
2 g)Providing or arranging treatment for you:
     Very good81
 47%
     Good42
 24%
     Fair9
 5%
     Poor4
 2%
     Very poor2
 1%
     Does not apply 34
 19%
2 h)Please add any further comments about this nurse:
 [text response - use View Comments]
3About care from your doctors and nurses. Thinking about the care you get from your doctors and nurses overall, how well does the practice help you?
Understanding and coping with your health problems:
     Very good126
 56%
     Good78
 34%
     Fair13
 5%
     Poor3
 1%
     Very poor10%
     Does not apply 3
 1%
4About reception and appointments
Is there a particular GP you usually prefer to see or speak to?
     Yes216
 78%
     No 60
 21%
5How often do you see or speak to the GP you prefer?
     Always or almost always99
 37%
     A lot of the time67
 25%
     Some of the time73
 27%
     Never or almost never18
 6%
     Not tried a GP at this practice before 7
 2%
6Are you happy with your GP surgery opening times?
(Monday, Thursday and Friday - 8:00am to 6:30pm. Tuesday and Wednesday - 8:00am to 8:00pm)
     Yes257
 92%
     No15
 5%
     Don't Know 6
 2%
7How helpful do you find the receptionists at your GP practice?
     Very171
 61%
     Fairly91
 32%
     Not very8
 2%
     Not at all6
 2%
     Don't know 00%
8How easy is it to get through to someone at your GP practice on the phone?
     Very52
 18%
     Fairly135
 48%
     Not very67
 24%
     Not at all15
 5%
     Don't know10%
     Haven't tried 7
 2%
9How easy is it to speak to a doctor or nurse on the phone at your GP practice?
     Very106
 38%
     Fairly121
 43%
     Not very24
 8%
     Not at all20%
     Don't know4
 1%
     Haven't tried 19
 6%
10If you need to see a GP urgently, can you normally get seen on the same day?
     Yes141
 51%
     No73
 26%
     Don't know/never need to 61
 22%
11How important is it to you to be able to bok appointments ahead of time in your practice?
     Important265
 92%
     Not important 20
 7%
12How easy is it to book ahead in your practice?
     Very48
 16%
     Fairly132
 46%
     Not very84
 29%
     Not at all14
 4%
     Don't know10%
     Haven't tried 5
 1%
13How do you normally book your appointments at your practice?
     In person121
 41%
     By phone227
 77%
     Online6
 2%
     Doesn't apply 10%
14Which of the following methods would you prefer to use to book appointments at your practice?
     In person135
 46%
     By phone217
 74%
     online80
 27%
     Doesn't apply 10%
15Thinking of times when you want to see a particvular doctor, how quickly do you usually get seen?
     Same day or next day51
 18%
     2-4 days106
 37%
     5 or more days80
 28%
     I don't usually need to be seen quickly29
 10%
     Don't know, never tried 13
 4%
16Thinking of times when you are willing to see any doctor, how quickly do you usually get seen?
     Same day or next day144
 51%
     2-4 days82
 29%
     5 or more days18
 6%
     I don't usually need to be seen quickly18
 6%
     Don't know, never tried 18
 6%
17Thinking of your most recent consultation with a doctor or a nurse, how long did you wait for your consultation to start?
     Less than 5 minutes35
 12%
     5-10 minutes99
 35%
     11-20 minutes61
 22%
     21-30 minutes32
 11%
     More than 30 minutes47
 16%
     There was no set time for my consultation 3
 1%
18Thinking of your most recent consultation with a doctor or nurse, how do you rate this?
     Excellent126
 45%
     Very good93
 33%
     Good40
 14%
     Fair12
 4%
     Poor5
 1%
     Very poor20%
     Doesn't apply 00%
19Overall, how would you describe your experience of your GP surgery?
     Excellent86
 30%
     Very good96
 34%
     Good70
 25%
     Fair19
 6%
     Poor20%
     Very poor6
 2%
     Doesn't apply 10%
20Would you recommend your GP surgery to someone who has just moved to your local area?
     Yes260
 93%
     No 19
 6%
21It will help us to understand your answers if you could tell us a little about yourself
Are you:
     Male92
 33%
     Female 184
 66%
22How old are you?
     Under 1620%
     16-4459
 21%
     45-6493
 33%
     65-7478
 28%
     75 and over 45
 16%
23Do you have a long-standing health condition?
     Yes171
 62%
     No81
 29%
     Don't know/Can't say 21
 7%
24Wat is your ethnic group?:
     White254
 92%
     Black or Black British4
 1%
     Asian or Asian British7
 2%
     Mixed4
 1%
     Chinese3
 1%
     Other ethnic group 3
 1%
25Which of the following best describes you?
     Employed108
 38%
     Unemployed9
 3%
     In full time education20%
     Retired135
 48%
     Unable to work due to a long term sickkness6
 2%
     Looking after your home/family13
 4%
     Other4
 1%

Download PDF

Go back