Booking an Interpreter or Sign Language Interpreter
We aim to provide an equitable service to people from any minority ethnic community encountering language difficulties when accessing our services and those who have difficulty communicating.
On request, we can provide an interpreter who from an organisation approved by NHS England. All interpreters are trained and must abide by a Confidentiality Code.
To arrange an appropriate interpreter we will need to confirm with you your preferred language and dialect. If you would prefer an interpreter from a different area please let us know.
We advise patients that:
Children are not used as interpreters for a consultation:
- Their understanding and interpreting ability is questionable.
- They may miss schooling.
- You may not feel able to speak freely through your child.
- It may cause long-term damage to your family relationships.
Adult Friends and Relatives:
- They may have their own agenda.
- You may or may not feel able to speak freely.
- The untrained interpreter may add or omit information.
- They may have difficulty with medical terms.
- They often have great difficulty or are unable to give bad news
The Interpreter’s Role:
- The interpreter will be unaccompanied and wear an ID badge.
- The interpreter will interpret to the best of their ability neither omitting or adding information and will be impartial.
- The interpreter will use a range of skills and knowledge in addition to their bilingual ability. They may be able to write down instructions given by the clinician. They will reflect the person’s emotional tone and language register including any inappropriate words such as swearing.
- The interpreter will introduce him/herself and the clinician to you at the beginning of the session and explain to you that 1) the service is free 2) they are a trained, professional interpreter 3) they are bound by a confidentiality code and 4) they will interpret everything that is said.
- The interpreter will ask for more information from you and/or the clinician if something is ambiguous or unclear.
- Don’t worry if the interpreting is taking longer than expected. There may not be a directly equivalent word - or concept - in the other language so this may take longer to explain. The interpreter should let you know when this happens.
There are various sources of written information available to you. Please visit NHS choices for more details and links.
Do you need an interpreter?
- Poland - Potrzebujesz tłumacza?
- Romania - Aveți nevoie de un interpret?
- Hungary - Van szuksege tolmacsra?
- Bulgaria - Tn tpябba лpeBoдay?
- Latvia - Vai jums ir nepieciešam s tulks?
- Ukraine - Bam лotpiбeH лepekлaл?
- Lithuania - Jums reikia vertejo?
- Belarus - BaM лatp эбeH лepakлaдybik?
- Estonia - Sa vajad tõlki?
- Russia - Baм нyжeн лepeвoдyиk?
- Bosnia - Ti treba prevodilac?
- Turkey - Eğer bir tercümana ihtiyacim var?
- Greece - Xpειάζeστε διεpμηvέa;
- Arabic - هل تحتاج إلى مترجم؟
- Hindi - क्या आपको दुभाषिए की ज़रूरत है?
- Punjabi - ਕੀ ਤੁਹਾਨੂੰ ਦੁਭਾਸ਼ੀਏ ਦੀ ਲੋੜ ਹੈ?
- Urdu - آپ کو مترجم کی ضرورت ہے؟
- Gujarati - તમે ઈન્ટરપ્રીટર જરૂર છે?
- China - 你是否需要翻译员？