In response to the current coronavirus pandemic GP practices across the UK have changed how they deliver care to patients.
Even if you feel well, please do not attend the practice unless you have been given instructions on when and how to arrive here safely. In line with guidance, we have moved to remote care where possible. This means you will receive a phone or video call from the practice instead of being seen face to face.You can submit an electronic request for care using our e Consult service – Simply follow the links on our website. You do not need a log in for this service.
Please use Patient Access or NHS App for repeat prescription requests. If you do not have online access – we are temporarily allowing you to email repeat prescription requests to firstname.lastname@example.org – please ensure you send us your name and date of birth along with your request.
If you have a fever or a cough you must self-isolate for 7 days to slow the spread of the virus. Please visit the online 111 service at www.111.nhs.uk/covid-19. If you are calling for another reason please ensure you visit www.NHS.uk for self care advice first.
And please remember to keep your social distance and stay home where possible.
Important information about the coronavirus (COVID-19)
The NHS in England and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to protect patients, our community and NHS staff while ensuring as many services as possible are available to the public.
Steps have been taken to minimise the risk to patients and staff and we are working with individual patients to appropriately manage their care.
If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days.
Please do not book a GP appointment or attend your GP practice.
If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home. After 14 days, anyone you live with who does not have symptoms can return to their normal routine.
But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they’re at home for longer than 14 days. The most up-to-date public guidance is always online at www.nhs.uk/coronavirus
If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.
Only call 111 direct if you are advised to do so by the online service or you cannot go online.
For the latest COVID-19 advice please visit www.nhs.uk/coronavirus.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.
A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.
Testing of suspected coronavirus cases is carried out in line with strict guidelines.
This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.