About Our Online Services
By registering for the online services you will be able to complete a variety of different tasks online rather than having to phone or come in to the practice:
- Book an appointment
- View past and future appointments
- Order recent and regular repeat medications
- View your summary care records
- Access test results
These online services are as safe as online banking as long as you keep your passwords secure, and you can access these services 24 hours a day 7 days a week.
They will save you time and help you take more control of your health, particularly if you have any long-term medical conditions which require regular monitoring and prescriptions
- Registration for Online Services is only available to patients aged 16 and above.
- All users must have their own individual email address.
- Family email addresses cannot be accepted.
The easiest way to access these services quickly is to register for the NHS App
The NHS App
Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet and can be downloaded on Android or Apple phones at the Google Play and iOS stores.
You can also access NHS App services from the browser on your desktop or laptop computer. To find out more go to nhs.uk/app.
Who is it suitable for?
To use the NHS App you must be registered with a GP surgery in England.
How does it work?
Use the NHS App to:
- get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it.
- order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
- book appointments – search for, book and cancel appointments at your GP surgery. See details of your upcoming and past appointments.
- get health advice – search trusted NHS information and advice on hundreds of conditions and treatments. You can also answer questions to get instant advice and medical help near you.
- view your health record – securely access your GP health record to see information like your allergies and your current and past medicines. If your GP surgery has given you access to your detailed medical record, you can also see information like test results and details of your consultations.
- register to be an organ donor – choose to donate some or all your organs and check your registered decision.
- find out how the NHS uses your data – choose if data from your health records is shared for research and planning.
To find out about new features, go to nhs.uk/app.
After you download the app, you will need to set up an NHS login and prove who you are. The app then securely connects to information from your GP surgery.
If your device supports fingerprint detection or facial recognition, you can use it to log in to the NHS App each time, instead of using a password and security code.
Alternatively you can use other providers such as Patient Access. You will need to come to the surgery and provide one form of ID along with the completed Patient Online Access Registration Form.
Please speak to reception for further information or see Patient Access FAQs.
Please follow our step by step guide on how to complete your registration.
If you are already registered to use the online services, please visit the Online Services log in page.
Things to consider
Before you apply for online access to your record, there are some other things to consider.
Although the chances of any of these things happening are very small, you will be asked that you have read and understood the following before you are given login details.
There may be something you have forgotten about in your record that you might find upsetting.
Abnormal results or bad news
If your GP has given you access to test results or letters, you may see something that you find upsetting to you. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.
Choosing to share your information with someone
It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure.
If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.
Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation.
Information about someone else
If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.
For more information about keeping your healthcare records safe and secure, you will find a helpful leaflet produced by the NHS in conjunction with the British Computer Society.
Keeping your online health and social care records safe and secure
It is your responsibility to ensure that your Online Access details are not shared with anyone else. Any misuse of the service will result in your access being withdrawn.
If you lose your security details, contact us straight away by emailing email@example.com. If you think someone has used your login without your permission contact us so we can block your current access and give you new login codes
We take the security of your information very seriously. Our clinical systems provider ensures that the information you provide when using the online services portal is protected. All communications with the web site are encrypted, using the same high security that major banks use for their internet transactions (128 bit SSL). Only you can see the personal information you enter. Using the most up-to-date version of your web browser also improves security of information. Remember to close the browser after use, especially if someone else could access your computer.
For more information NHS online services – NHS (www.nhs.uk).
For easy read guides to NHS England GP online services NHS England » GP online services – easy read guides.
If you are the parent of any children under the age of 12 you will need to fill in a ‘proxy’ access form to view their details. You can also grant access to a carer if you wish.
Abuse of the online System
Abuse of the system includes, but is not exclusive to the following:
- Sending needless or abusive messages to the Practice
- Repeatedly booking and cancelling appointments
- Repeatedly booking appointments over a short period of time
- Booking appointments and not attending them
- Any offensive or abusive messages through the service
- Requesting prescriptions that you do not need