Patient News

Help us help you get the right urgent care and support
15 Jun, 2022

Frimley Health has launched a new electronic patient record system that is affecting the Accident and Emergency (A&E) departments at Wexham Park and Frimley Park Hospitals. Safety remains paramount, so please be patient with the staff. Waiting times are likely to be longer than usual. 

Unless it’s an emergency remember there are lots of alternatives for you to make use of:

  • Visit your local pharmacy
  • During the day contact your GP practice via online consultation or phone
  • Contact NHS 111 online, www.111.nhs.uk or dial 111. If you are calling NHS 111, please be patient. NHS 111 may advise you to contact your GP or its out-of-hours service or attend the Bracknell Minor Injuries Unit.
  • For minor injuries, such as sprains and strains, suspected broken limbs, or minor head injuries, visit the Minor Injury Unit at Brants Bridge in Bracknell or the High Wycombe Urgent Care Centre – open 8 am-8 pm 7 days a week.

Anyone with a life-threatening condition should call 999. Help us to help you by seeking alternatives to A&E where it is safe to do so.

Dementia Action Week
17 May, 2022

Dementia Action Week is Alzheimer's Society's biggest and longest running awareness campaign. Each year, they work with individuals and organisations across the UK to encourage people to ‘act on dementia’.

This year’s campaign will run from 16-22 May and focus on the theme of diagnosis.


24-hour dedicated advice line for pregnant women
29 Apr, 2022

Frimley Health's new 24-hour telephone triage service supporting pregnant women and new mums goes live at Wexham Park Hospital on 28 April 2022. 

The Maternity and Midwifery Advice and Support (MAMAS) Line is a collaboration with South Central Ambulance Service (SCAS) and provides a single point of contact for women from 16 weeks into their pregnancy through to 28 days postpartum.

A team of our midwives will give consistent, evidence-based advice to women who are concerned about their pregnancy or who think they may be in labour. They will signpost other callers to alternative services when appropriate.

From 28 April at Wexham Park, mothers and families should call 0300 013 2004 to contact MAMAS Line. The same number will be able to be used by Frimley Park families in a few weeks' time.

The team, which will be based at the SCAS northern headquarters in Bicester, Oxfordshire, will also monitor 999 calls, enabling them to provide support when needed and to offer guidance to paramedics on the road. Their expertise could result in some ambulance callouts being stood down, ensuring they are available to respond to other emergencies. 

The scheme will replace separate telephone triage lines currently operating at Wexham Park and Frimley Park hospitals, ensuring all future calls are answered in a timely manner and improving the experience for women.

The initiative is another example of the Trust collaborating with our partners to improve services for our communities - one of our key strategic ambitions.

The new phone number will be shared with women in their maternity notes and widely publicised in our hospitals, clinics and in the community. 

Debbie Simkin, Lead Midwife for the Telephone Triage Project, said: “This brand new and innovative pregnancy advice telephone line will give women and community clinicians access to 24-hour evidence-based, consistent advice and support from midwives via a single point of contact.

“It will maximise our clinical expertise and empower women during pregnancy, birth and the postnatal period.”

Increasing Demand at Emergency Departments
14 Mar, 2022

The Emergency Departments at Wexham Park and Frimley Park hospitals are currently experiencing an increasing level of demand which is likely to continue throughout this weekend. Please only attend if you have severe symptoms or suffering from a life-threatening condition. Check out our Know Where To Go  guide for advice on how to get the help you need quickly and close to home. Remember, if it’s less than an emergency, call 111.

Update for all patients
30 Mar, 2022

The phone number for all sites of Ringmead Medical Practice is 01344 20 80 60.

If you are still using the old Heath Hill Surgery number (01344 777915) please note that it will no longer work after the 1st April 2022. 

COVID-19 Medical exemption certificates:
30 Mar, 2022
  • In order to obtain an exemption, patients are asked to phone 119 to request an application for an NHS Covid19 medical exemption application form. Carers can do so on behalf of others. Patients are asked not to contact their GP to request this form, or an exemption certificate, and if they do should instead be directed to call 119.
  • The application form will be sent to patients by post; they are then asked to submit this form to their GP/Specialist or Midwife, as should be signposted during the NHS 119 discussion
  • Patients are advised a decision on exemption will be made within 2-3 weeks and there is no appeal process in place following this decision.
  • Having form from 119/discussion with 119 will not automatically imply that GP/Midwife will approve the clinical exemption. This will be a clinical decision based on current NHS England guidance by GP or midwife. Patient preference or do not want to have the vaccine is not a reason for exemption
  • Patients are also being advised that having an exemption certificate does not confer any protection against Covid19 infection.
  • For more information please visit COVID-19 medical exemptions: proving you are unable to get vaccinated - GOV.UK(www.gov.uk)
New Telephone System
30 Mar, 2022

We are installing a new phone system on Wednesday 9th February 2022. 

Having received lots of feedback about our current system, which appeared unable to cope with the huge volumes of calls we are now receiving, we are moving to a cloud based system linked to our computers.

There may be some disruption to the calls around 11am when the switch to a new provider takes place. Please accept our apologies for any inconvenience

As with anything new, it may take our staff a bit of getting used to even though we have been trained. 

We are looking forward to some big improvements.

Please note our phone number is 01344 20 80 60

The Health Triangle PCN Bracknell Working with Thames Valley Cancer Alliance
30 Mar, 2022

Ringmead Medical Practice working with The Health Triangle PCN Bracknell, are working with Thames Valley Cancer Alliance to pilot and try out a new way of carrying out Skin cancer checks for the community. 

Skin cancer is the most common cancer in the UK and dermatology services receive more urgent referrals for suspected cancer than any other specialty. 

During the past 18 months, as a result of the Covid pandemic, the number of skin cancers diagnosed has dropped meaning that potentially there are many that have yet to be diagnosed and possibly advancing in severity. Additionally, the number of referrals and waiting times have increased greatly to the hospital Dermatology departments, presumably due to the lockdown effect and patients not accessing health services easily at the start of the pandemic, but are now being seen in greater numbers by their GP Practice and therefore being referred. And these departments struggle to meet this growing demand due to the limited consultant dermatologist workforce and clinic space. 

Ringmead Medical Practice, for the Health Triangle PCN population, has commenced a direct on-line booking service for the PCN registered population, for a trial period of about 6 months to see if can benefit patients and the NHS, with eventual roll-out in the whole Thames Valley area if successful. Patients that may be concerned about a mole or skin lesion can book in to see our Dermatology Specialist GP who in addition to examination and assessment in a clinic, will also use a powerful magnifying glass (Dermatoscope) to help reassure, diagnose, advise management plan, and refer on to other services or hospital if required 

We would encourage anyone who is concerned about a mole, to book-in when possible as the earlier any skin cancer is diagnosed, the more likely something can be done about it and survival can be improved. We would also like to hear about what you think about this service and be very grateful for any feedback. 

Surgery Closures
30 Mar, 2022

GP surgeries and health centres participate in regular staff training. Staff training is valued by all staff and is a benefit to patient care. Where possible we do not close the practice for staff training but there are occasions when this is needed. Please see our website or posters in the surgery for any planned closures.

Please note, when the surgery is shut after 18:30 and at weekends you should use the NHS 111 online service or call  111 if you urgently need medical help or advice but it’s not a life-threatening situation.

For immediate, life-threatening emergencies, continue to call 999.

Bracknell Protected Learning Time – also known as BASE

The practice partakes in monthly Protected Learning times Bracknell and Ascot locality clinical training (BASE) whereby we close at 12.30pm and will reopen the next working day. Should you contact the surgery when we are closed, our answerphone will guide you to contact the out of hours’ service or call back when we reopen. Please see our website or posters in the surgery for any additional planned closures.
If you are unwell and require urgent clinical advice during this time then please call the out of hours’ service on 03000 24 0005

Dates for 2022-2023

  • Weds 23rd March
  • Tues 5th April
  • Tues 17th May
  • Weds 22nd June
  • Tues 19th July
  • Tues 13th Sept
  • Tues 4th October
  • Tues 15th November
  • Tuesday 10th January 2023
  • Wednesday 22nd February 2023
  • Wednesday 29th March 2023

Planned Lunchtime Closures

We currently have no planned lunchtime closures.

If you are unwell and require urgent clinical advice during this time then please call the out of hours’ reception service on 03000 24 0017.

Covid-19 Booster Vaccination Programme Extension
13 Nov, 2021

Following a Government announcement on 29th November, the NHS is developing plans to extend the Covid-19 booster vaccination programme to include everyone aged 18 and over.

12 to 15 year olds will also be offered a second dose of the vaccine and an additional booster will be available for people who are immunosuppressed.

People will become eligible for their booster three months after their second dose (reduced from six months).

For now, all you need to do is wait to be contacted by the NHS. Please help us to help all patients by not contacting your GP practice about your booster or attending vaccination sites.

If you are over 40 or a health and social care worker, and are eligible for your booster, go online to www.nhs.uk or call 119 to book your appointment.

Visit www.happyhealthylives.uk/vaccinationdrop-ins to see all the places you can go for a walk-in appointment

Healthier Together
30 Mar, 2022

The Healthier Together programme relies upon patients and healthcare professionals working together to improve how local healthcare is delivered. 

The website provide advice for parents, young people and pregnant women, and clinical resources to support healthcare professionals – which means that your child is likely to receive consistently high-quality care, irrespective of which healthcare professional they see.


Infection prevention control guidelines to remain in place
30 Mar, 2022

The highest priority for the NHS remains the safety of staff, patients and visitors. While COVID restrictions will end in many settings in England from 19 July, everyone accessing or visiting healthcare settings must continue to wear a face covering (unless they are exempt) and follow social distancing rules.

Public Health England’s infection prevention control guidelines and hospital visiting guidance are therefore set to remain in place for all staff and visitors and across all health services including hospitals, GP practices, dentists, optometrists and pharmacies to ensure patients and staff are protected.

Read the infection prevention control guidance for further details.

Covid-19 Booster Vaccination - Update 13th Dec 2021
13 Dec, 2021

The NHS vaccination programme will offer every adult the chance to book a covid-19 booster vaccine by the end of the year to protect the nation against the Omicron variant.

As part of the biggest and fastest vaccine programme in health service history, online bookings are available for all those in their 30s and above from today.

The best way to get your vaccine is by booking online at www.nhs.uk or by calling 119 – please do keep checking availability as appointments are loaded onto the system every day. The website and phoneline are understandably very busy and we thank you for your patience when booking.

The national booking service will then open up to everyone aged 18 and over from Wednesday this week.

The NHS is prioritising bookings for boosters and is urging people to book a slot to guarantee their vital jab. Some sites offer walk-in appointments where no appointment is needed. Please check here for clinics with walk-in availability and their opening hours www.happyhealthylives.uk/vaccinationdrop-ins

GP teams have been asked to clinically prioritise their services to free up maximal capacity to support the covid-19 vaccination programme, alongside delivering critical appointments such as cancer, urgent and emergency care. This might mean that for some people, routine appointments are postponed as part of the national mission to roll out boosters.

Scientists are very concerned about the spread of Omicron due to the speed with which it spreads and because two doses do not appear to provide much protection but thankfully, a booster dramatically improves this.That is why the Government has asked the NHS to prioritise boosters over other routine care.

We appreciate your support and understanding – and urge you to come forward for your vaccination as soon as possible.

Coronavirus (COVID-19)
30 Mar, 2022

Advice in your region:

England | Scotland | Wales | Northern Ireland | Ireland

Get the latest NHS information and advice about coronavirus (COVID-19).

Check if you or your child has coronavirus symptoms

Find out about the main symptoms of coronavirus and what to do if you have them.

Self-isolation and treatment if you have coronavirus symptoms

Advice about staying at home (self-isolation) and treatment for you and anyone you live with.

Testing and tracing

Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.

People at high risk

Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women..

Social distancing and changes to everyday life

Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.

 GOV.UK: coronavirus – guidance and support

Government information and advice.